NOSPITO help center

For Essential tier: 2–3 weeks. Professional: 4–6 weeks. Enterprise / multi-site: 8–12 weeks. Includes setup, migration of existing data, staff training and post-go-live support.

Yes. We import from Excel, Access, MySQL, or any structured format. For data from other HIS, we assess case by case. Historical PDFs can be attached to patient records.

If you chose local hosting (a server in your facility), everything keeps working on your internal network. Only WhatsApp and email notifications are queued and sent when connectivity returns.

Yes: half-day for Essential, 2 days for Professional, custom plan for Enterprise. Sessions are on site, in French or Swahili, and include one session per role family (reception, doctors, cashier, pharmacy, leadership).

On your installation's login page, click "Forgot password" and enter your email. Your administrator will receive a request and can issue a temporary password to be changed at first login.

Never. Your data remains your exclusive property. The NOSPITO team accesses it only at your explicit request (support intervention). No third-party sharing, no marketing analysis, no resale — it's in the contract.

Yes. We provide a demo environment populated with fictional data, accessible for 30 days. You can test all modules, create dummy patient records, generate reports — no commitment.

The interface is responsive and usable on tablets and phones. For intensive entry (consultation, cashier, pharmacy), we recommend a 13" minimum screen. A dedicated mobile app for visiting doctors is in preparation for 2026.